Shipping policy

At MX Trophies, we work hard to process and ship every order as quickly and accurately as possible. This Shipping Policy explains our production timelines, shipping methods, delivery estimates, and important details about custom orders.

Order Processing & Production Time

Most of our products are custom-made and produced after your order is placed and artwork is approved.

  • Standard production time typically ranges from 3 to 10 business days, depending on the product and order size.

  • Production does not begin until all artwork proofs are approved and payment is received.

  • Rush production may be available on select items upon request.

Please note that production time is separate from shipping time.

Shipping Methods & Carriers

We ship orders using trusted carriers such as:

  • UPS

  • FedEx

  • USPS

Shipping method options and rates are calculated at checkout based on your location, order size, and selected delivery speed.

Estimated Delivery Times

Once your order ships, typical delivery times are:

  • Ground Shipping: 2–7 business days

  • Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates and may vary based on carrier delays, weather conditions, or peak shipping seasons.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package weight and size

  • Shipping destination

  • Selected shipping method

All shipping charges are non-refundable once an order has shipped.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor delivery status in real time.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • Address changes must be requested before the order ships.

International Shipping

International shipping may be available for select products and destinations.

  • Customers are responsible for all customs duties, taxes, and import fees.

  • Delivery times for international orders may vary significantly by country.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos of any damaged items and packaging

We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have questions about shipping, production timelines, or delivery options, please contact our team before placing your order.